Refund and Cancellation Policy

3.1 The short version

• Full refund within 30 days of any charge. No questions, no reason needed. That applies to your first payment and to every renewal.
• Cancel any time, from your account settings, in two clicks. No email required, no retention call, nobody to talk to.
• Cancelling stops the next charge. You keep the plan until the end of the year you have already paid for.
• If Runsheet was broken in a way that stopped you using it, tell us and we will refund the affected period whether or not the 30 days have passed.

Runsheet is billed annually, which is a larger single payment than a monthly subscription. The 30-day window exists because of that: you should be able to put it in front of a real wedding, decide it was not worth it, and get your money back without an argument.

3.2 How to cancel

Sign in, go to Settings, and cancel your subscription. It takes effect at the end of the current billing period and you are not charged again.

If you cannot reach your account for any reason, email support@runsheetforyou.com from the address on the account and we will cancel it for you. We will not make you talk to anybody to cancel.

3.3 What happens to your data when you cancel

Nothing is deleted. Your account reverts to the free Guest tier: you keep access to every event you were invited to, you keep your directory listing, and your own events stay in your account, readable. You cannot create new events until you resubscribe, at which point everything is editable again.

If you want your data gone as well as your subscription, delete your account — that is a separate action, described in the Privacy Policy.

3.4 Refunds

Within 30 days of any charge — your first payment or any renewal — we will refund it in full, for any reason or none, on request. You do not have to justify it and we will not ask you to.

Outside that window, subscription payments are not routinely refunded, because you had access to the Service for the year you paid for. We will still consider a request — write to us and say what happened. In particular, and regardless of how long ago it was, we will refund where you were charged after cancelling, charged twice, charged for a period during which the Service was substantially unavailable, or charged on an account you did not authorise.

Founding-member subscriptions are refunded on exactly the same terms, at the amount actually paid. Taking a refund does release your founding-member number back into the hundred, so if you resubscribe later it will be at whatever the price is then.

We do not charge a cancellation fee, ever.

3.5 How to ask for a refund

Email support@runsheetforyou.com from the address on the account, saying which charge you mean. You do not need to give a reason.

We answer refund requests within 2 business days and approve or decline them within 5. Where a request falls inside the 30 days, it is approved — there is nothing for us to decide and nothing for you to argue.

3.6 How the money comes back

Runsheet's payments are processed by Dodo Payments, which is the Merchant of Record for your purchase and is the name on your statement. Approved refunds are issued by Dodo Payments back to the original payment method. Once issued, it typically takes 5 to 10 business days to appear, depending on your bank or card issuer; that part is out of our hands and out of Dodo's.

Refunds are made in the currency you were charged in. If your bank applied a currency conversion or a foreign transaction fee, that fee is between you and your bank and we cannot return it.

3.7 Before you dispute a charge

If you do not recognise a charge, it will appear on your statement under Dodo Payments rather than under Runsheet — that is how a Merchant of Record works, and it is the most common reason a legitimate charge looks unfamiliar.

Please email support@runsheetforyou.com before raising a dispute with your bank. We will almost always resolve it faster than a chargeback will, and if you are inside 30 days there is nothing to dispute — you can simply have the money back.

3.8 Free trials

A free trial costs nothing and there is nothing to refund. Cancel before it ends and you are not charged. We will email you before a trial converts to a paid plan.

3.9 If we end your account

If we suspend or close your account for a breach of the Terms of Service, we do not refund the current period. If we close it for any other reason, or discontinue the Service, we refund the unused portion.

3.10 Contact

support@runsheetforyou.com · Mohammad Amaan, Indiranagar, Bengaluru, 560008, India We answer within 2 business days, India business hours.